Why is my BlackBerry® smartphone receiving email, but my desktop PC is not receiving any messages?

This can happen for two reasons:

If you are forwarding email to your BlackBerry® smartphone email address from our server (user@isp.blackberry.net), the option to leave a copy of the message from the user’s web mail may not be selected. Log into your web mail account and verify in the Options menu in the upper right hand corner that the server is leaving copies of the messages on the server for your desktop application to retrieve.

If you are using a pop collection from your BlackBerry®, make sure it is leaving copies of messages for the server to retrieve.

The setting should be:
incoming server = pop1.deltacom.net
outgoing server = smtp1.deltacom.net (server requires authentication)

Why am I having issues receiving some attachments?

The email server is limited to the current available space in the user’s webmail account. If you leave copies of messages on the server and 50% of your quota is utilized, you are only able receive a document no greater than the remaining 50% available quota. If a user sends you an email greater than the allotted account quota, they will receive a bounce back error stating your account is over quota. This limitation means that large emails with or without attachments are limited to the user’s available quota value.

What is the largest size email I can send and to how many recipients?

SMTP constraints:
• Attachments are limited to 50MB per email
• Maximum of 2500 characters in the Recipient TO: field per email
• Maximum of 1500 characters in the Recipient CC: field per email
• Maximum of 300 Characters in the Recipient BCC: field per email
• Authenticated SMTP will allow 200 recipients at most on a single message (per user).

As the administrator on the domain, where do I access my administrative function?

Access the admin link from our web page by following the links or you can use the direct link: http://deltamail.deltacom.net/madmin

What administrative actions can the assigned administrative user perform?

The assigned administrative user on the domain can add/delete users, create global message filters, change/reset user passwords, create distribution lists and set user quota values.

How do I access my web mail?

There is a login link for web mail access on the www.deltacom.com web page or use the following URL http://deltamail.deltacom.net. Your username is your full email address (user@mydomain.com) and the password assigned to your account.

Why is my bookmark to the web mail login not working?

We adjusted the link to carry you to the correct login page, but if for some reason the link you bookmarked still does not work, you can locate the web mail log in page from the link above or the Deltacom webpage. After locating the login page, remove your old bookmark and add this new page.

Standard Edition Web mail/Calendar operates without issue in IE8 Release Candidate 1 (RC1). Corporate Edition (Web mail/WebCal) exhibits some cosmetic issues in IE8. To correct these issues, an IE8 user can enter a website URL (such as their mailserver’s URL) to operate in Compatibility Mode (under TOOLS> COMPATIBILITY VIEW in IE8). An IE8 user can also select the DISPLAY ALL WEBSITE IN COMPATIBILITY VIEWoption, establishing the setting for all websites and not just the mail server.

We are working to ensure that web mail is fully compatible with IE8. and support is planned for inclusion in upcoming Messaging Operating System (MOS) releases.

What should my MX record be pointing to and why?

Your MX record is the road map to our email server to enable users to find your email account. Without a valid MX record, your email will not hit our servers to be delivered to your users’ accounts. We have the correct settings information listed on our webpage. If we support your email but your MX record is not pointed to the settings we have provided, you may not receive email because of this error. The server IP prior to the migration was 165.212.65.113. If your MX record points to this IP, you should change it to 72.243.252.244 or mail1.Deltacom.net. All users who are using Deltacom as their DNS provider have the correct MX record. If another provider hosts your DNS and you are not receiving email, you may want to have the MX record verified for accuracy.

To how many recipients can one email be sent?

A single email can be sent to no more than 250 recipients. Lists of more than 250 addresses have to broken down to the limited number.

What is the largest size email that the server will send?

The server is limited to 32MB on out going email. Anything larger than this has to be separated if possible or zipped up to compress the size if the value is
due to an attachment.

What is the largest size email that I can receive in my box?

The user’s overall quota or the global quota on the domain and its available free space determines this value. If an individual user has a mailbox quota of 25mb, as long as there is no usage of this allotted value, the user can receive a 25mb file. If the user is set up under the global quota on the domain, they can receive an email within the limits of the unused available space size (example: 500mb global quota - 200MB of used space on the server = 300mb available, thereby allowing the user to receive a single email in size up to 300mb).