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Deltacom Customer Care
1.800.239.3000
Frequently Asked Questions
Can I email my move, add and/or change requests to Customer Care?
Yes. Email your requests to customerrequests@deltacom.com. Please include your name, account number, contact information and main telephone or toll free number. A Customer Care Representative will be in contact with you within the next business day upon receipt of your email.

Are there any charges associated with moving my physical location?
Deltacom incurs costs associated with installing and moving services, including non-refundable charges from the last mile carrier. In the event a customer needs to move services to a new physical location, Deltacom subsidizes a significant portion of the cost. The customer’s portion is:

  • 0-18 months from service activation: $1,000 per location AND a new three-year contract
  • 18 months after service activation: $1,000 per location OR a new three-year contract

Are there any charges associated with adds and/or changes to my account?

  • For local service, your state specific fee will apply per change request
  • For long distance service, the fee is $10 per change request
  • For toll free service, the fee is $25 per change request

What are the standard time intervals for moving local services?
For six lines or less where network facilities are available, the time line is 14 to 21 business days. For more than 6 lines moving the time line required will be provided once the order is reviewed and network facilities verified for availability at the new location site. Please contact Customer Care at 1.800.239.3000, or email the request to customerrequests@deltacom.com

Can I expedite my order and is there an associated charge?
In some cases, yes. Depending on the type of service being ordered an expedite can be requested and does carry a charge that varies based on number of days being requested to deliver service. Please contact Customer Care at 1.800.239.3000, or email the request to customerrequests@deltacom.com for more details regarding this type of request.

How can I change / add IP names to my Deltacom Internet Service?
Go to http://www.deltacom.com/ip_bgp/add_ip_request.asp and complete/submit form.

How do I change the time and date on my phone system?
To change the time and date on your phone system, please see the below instructions.

For Elite/Pro Systems - Clock/Calendar Setting

    - Press Feature (FNC)
    - Dial 9 #
    - Enter hour and minute via dial pad
    - Press Recall to change AM/PM setting
    - Press Hold to change to calendar setting

    OR, Press Feature (FNC) to exit this feature

    - Press Recall to select Day of Week
    - Dial # to move the cursor to Day of Month field
    - Enter Day of Month via dial pad
    - Press Recall to select month
    - Dial # to move the cursor to year field
    - Enter last two digits of year via dial pad
    - Press Feature (FNC)

If instructions fail, call 1.800.239.3000 to report a trouble ticket.

If you have a 2000 or above model, please call 1.800.239.3000 to open a ticket.

You will need to reprogram clock/calendar on your main phone, your switchboard or the lowest numbered extension in order to change all phones.


Simpli-Mobile FAQs

Product & Service Information

Once I order Simpli-Mobile, when will my mobile phone arrive?
Your phones will arrive within 2-5 business days of your T1 installation.

If you already are a T1 customer, your Simpli-Mobile phones will arrive 2-5 business days from when you authorize the purchase.

What additional services are available with my Simpli-Mobile service?
With Simpli-Mobile:

  • You can purchase unlimited text messaging for an additional $10 per month per phone
  • Unlimited Mobile to Mobile for $7.50 per month per phone
  • Hosted Exchange with Active Sync for $20 per month per phone
  • To upgrade, just call 1-800-239-3000 Monday thru Friday

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Activating Service
Once my phone arrives, is there any set-up required?
Yes. You will need to call our Activation Center at 877-SMPL-MOB (877-767-5662). We will activate your phone and have you follow up by simply dialing *22890. If you are transferring an existing phone number, this will take an additional step. This step is optional and is only relevant if you have an existing phone number that you would like to move to your new Simpli-Mobile Device.

If you are transferring your existing mobile number to Deltacom, you should maintain access to both your old phone and your new Deltacom phone until the transfer is complete.
You may not be able to immediately receive calls on your new phone until the transfer process is complete (this includes return calls from 911 personnel).

Optional:
You should call your previous provider once you have confirmation from Deltacom that your transfer is complete and you have successfully made and received phone calls from your new phone. Confirm they have terminated your account and request a final bill. This step may save you from potential billing disputes with your previous provider.

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Network Coverage

How can I tell if I'm in coverage?
In the top right corner of the home screen there is a icon with bars.

International

Can I add international dialing to my Simpli-Mobile service? If so, how?
Yes, you can add international dialing to your Simpli-Mobile service. However, you will incur additional, per call, charges. To activate international dialing, please call customer service at 1-800-239-3000 Monday through Friday.

Support

How do I reach customer service and technical support?
If you have any questions or need help, please call Deltacom Customer Support at 1-800-239-3000 for 24/7 service.

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