BlackBerry –Troubleshooting Blackberry Activation Issues (Exchange 2007)

Below are several troubleshooting steps that can be used to troubleshoot a Blackberry® Activation should the activation not complete or return an error. 90% of BlackBerry activation issues support handles are resolved by one of the steps below.

If you have not already attempted to activate your device please follow the step by step instructions for activation in the following article before attempting the steps below: 
Ckick Here

1. Ensure that your device has a data plan

BlackBerry Enterprise Server Service requires that you have an active data plan from your mobile provider including BlackBerry Enterprise service.

2. Ensure that your device is provisioned for Enterprise Services

Without this provisioning, Blackberry activation will not work. You need to contact your wireless provider to confirm. With error “Unable to authenticate, Please contact your system administrator” please contact your mobile privider and request they remove and re-add Enterprise Services to your account while you reboot your handheld.

3. Ensure that you are running up-to-date BlackBerry device software.

If updates are not installed, please navigate to http://na.blackberry.com/eng/update/ and follow BlackBerry instructions or contact your wireless carrier.

4. Check the device Signal strength

Going to the main menu of the Blackberry device, going to the Tools or Options menu (depending on device), and choosing the Status Menu, please make note of the Signal strength (for a successful activation this number should be between -40 and -98 DbM and it should not be fluctuating). Also make note of the PIN number of the device in case you need to contact us by phone for further troubleshooting.

5. Verify that BlackBerry Service is enabled for this user VIA our Online control Panel

Once your device is properly provisioned with your provider you will need to log into your online control panel and browse to the BlackBerry Users screen. For  activation instructions click here.

6. Create or set a new activation key if you are unsure it the password has expired

For your security, Blackberry activation passwords expire after 48 hours. If you need a new password, click here.

7. Attempt to perform activation using your primary email address.

If you are running a split domian configuration create a secondary email address using your built in domain (ends with .myhostedsolution.net). Use this secondary email address when activating.

8. Disable any forwarding on the user's mailbox

To disable forwarding on a mailbox, login to your online control panel and navigate Exchange Hosting Service > Click Hosted Organizations > Click your domain name > Click Mailboxes > Click on the Mail Flow Settings tab and uncheck forwarding. Click save changes.

If emails happen to be forwarded to another Exchange BlackBerry-enabled user, then there may be an issue with activation. When an activation (ETP) message is sent from a BlackBerry device to this user's mailbox, it will eventually come to the BlackBerry server in 2 instances for 2 different valid users and so activation may not go through. So it is recommended to disable forwarding while activating. Once activation is complete, forwarding may be put back.

Exchange Hosting - Outlook Web Access Timeout

Outlook Web Access Timeouts

In Outlook Web Access you have 2 options when you sign-in:

This is a Public or Shared Computer
     Timeout:     15 minutes

This is a Private Computer
     Timeout:     8 hours

0x800401F Error in Outlook 2007 with Exchange 2007

This error is related to your Offline Address Book.  Without the Offline Address Book downloaded to your PC you will have numerous errors.

The most common reason that this error occurs is because your DNS is not configured with the autodiscover.domain.com (replace domain.com with your domain name).

To configure your Autodiscover Record:

You will also need to create one of the following dns records:

         A record for autodiscover.domain.com
                   pointing to 66.129.95.126

            Or

        CNAME record for autodiscover.domain.com
                   pointing to autodiscover.myhostedsolution.com

Once the record has been created, some DNS servers to not auto-refresh, so this change make take several hours before going into effect.

Last, you may need to force Outlook to download the Offline Address Book.  You may do this by selecting:
     Tools
          Send/Receive
               Download Address Book
                    Uncheck "Download changes since last Send/Receive" and select OK

Account Locks After Invalid Attempts

After 10 incorrect password attempts our system locks the account for 30 minutes. This system is in place for our protection and yours. Currently the only way to unlock the account is to contact our support department.

Outlook 2007 Auto Account Setup

To use Outlook 2007 Auto Account Setup, your domain must have an autodiscover.domain.x DNS record configured.

1. From the control panel, select the Mail icon.

2. Select Show Profiles, then Add.

3. Provide a descriptive name for the mail profile, for ex.Exchange, and select OK.

4. Enter your name, email address and email password, and select Next.

5. When prompted to "Allow this website to configure 'email address' server settings, select Allow.

6. At the login prompt, enter your email address as the username and your email password and select OK.

7. Upon completion of the mail profile configuration you will receive a Congratulations message which will indicate the e-mail account is successfully configured to use Microsoft Exchange.

8. Select Finish and OK.

***If there was a pre-existing mail profile, you can specify a default mail profile by opening the control panel, select the Mail icon, select Show Profiles, select Always Use this Profile and use the drop down box to specify the profile created above.

9. Open Outlook.  When prompted to login, enter your emal address for the username and your email password.
Ifyou receive the one time prompt to allow this website to configure 'email address' server settings", select Allow.

Autodiscover DNS Record

Users must have an Autodiscover records in DNS for their domain. The Autodiscover record is needed to download the offline address book and for automating mail profile configuration.

There are 2 methods for configuring autodiscover:

1. Create a DNS A record for autodiscover.domain.com pointing to 66.129.95.126

2. Create a DNS CNAME record for autodiscover.domain.com pointing to autodiscover.myhostedsolution.com

Configure Activesync for Windows Mobile or iPhones

server:              mail.myhostedsolution.com
domain:           if this field is grayed out, leave blank;  if prompted to complete this field, enter Netplexity
SSL:                must be checked
username:        email address

* iPhones require the 2.0 software update in order to support Activesync

How to Configure Entourage 2004 or Entourage 2008 for Exchange 2007 Hosting

1. Launch Entourage and close the Entourage Setup Assistant window if it appears.

2. Select About Entourage from the Entourage menu and verify that Entourage is at least version 11.2.1. Close the About Entourage window.

3. Select Accounts from the Tools menu and select Exchange... from the New menu

4. In the Account Setup Assistant window, click the Configure account manually button

5. In the Edit Account window under Account Settings, enter the following information
(Some of this information must be provided by the Exchange Server administrator.):

Account name:      A descriptive name for you to identify your account 
Name:                  Your first and last name as you prefer others to see it 
E-mail address:     Your Exchange Server email address 
Account ID:          The Account ID is listed on the Advanced tab of the Mailbox in your online Control Panel, in the format NETPLEXITY\thisismyaccountid.  When entering it you only need to enter thisismyaccountid, replacing thisismyaccountid with the actual value for your mailbox.
Domain:                 netplexity 
Exchange server:    https://smtp.myhostedsolution.com/exchange/user@domain.com
                              (replace user@domain.com with your username) 
Select: This DAV service requires a secure connection (SSL)

6. In the Edit Account window under Advanced, enter the following information.

Public folders server: https://smtp.myhostedsolution.com/public
Select: This DAV service requires a secure connection (SSL)

7. Click the OK button. The Exchange Server email account will appear in the folders list in the Entourage Mail window and will begin to synchronize.

Initial synchronization from the Exchange Server to Entourage may take several minutes before complete.

Create A Custom Outlook Web Access (OWA) URL

To create a custom Outlook Web Access URL:

Create a DNS A record for webmail.yourdomain.com pointing to 66.129.85.157

It may take up to 24 hours for your DNS changes to take effect.

How to Download the Offline Address Book in Outlook

To force Outlook to download the Offline Address Book.  You may do this by selecting:
     Tools
          Send/Receive
               Download Address Book
                    Uncheck "Download changes since last Send/Receive" and select OK

Download Outlook in Languages Supported?

We only have Outlook available in English and no other languages for download.

How to Enable the Junk Email Filter

The Junk Email Filter must be turned on in Outlook Web Access.

Log into OWA: http://webmail.myhostedsolution.com
Go to Options
Click on Junk Email
Click on Automatically filter Junk Email

Doing this will move those messages to your Junk Email folder automatically.

If Entourage will not sync the Calendar and Contacts try the following steps:

1) In Entourage, right click (or control click) the Contacts folder then choose Folder Properties.
There is a button for "Empty". This will remove the local cache on your Mac for that folder. Before choosing this be sure that you have documented any unsynchronized Contacts. Give it a few minutes to sync back up, then try to add a Contact in Entourage. Wait a few minutes and see if the Contact shows in Outlook Web Access. It can take up to 5 minutes. You can do this same process for the Calendar.

2) If #1 does not work, verify that you have ample disk space on your Mac. If you do, then create a new Identity in Entourage (which is basically like starting over with a new email profile. You can create a new Identity by choosing Entourage, Switch Identity.

Exchange mailboxes quota has been reached

If you receive the control panel error:

"Exchange mailboxes quota has been reached"

To add additional mailboxes:
Click on My Ecommerce, My Services
Click on Upgrade Service
Select Exchange Hosting Additional Mailboxes, Select Monthly, Select Offline Payment and Continue
Check the box at the bottom that agrees to Terms and Conditions and Select Complete Checkout.

There will now be space to create the mailbox.

Exchange Hosting - How can I configure my SPAM Filtering?

How do I change my credit card information?

To update or change your credit card information securely, connect to https://signup.itsolutionsnow.com/update_cc.html.

How do I download Outlook and receive the key?

In your Control Panel
After you have logged in, click on Exchange Hosting Service or the applicable name of your hosting plan
On the Right of the page, click on " View Space Summary"
The link will bring you to your "Hosting Space Summary Information" page
Scroll down to mid page
There is a header "Outlook"
There is a Link for Outlook 2007 client along with its' Software Key

How Do I Show the FROM field in Outlook

To show the FROM field in Outlook 2003

1) Compose a new message
2) Click on View, then select "From Field"

To show the FROM field in Outlook 2007

1) Compose a new message
2) Click on Options, then select "Show From"

How many recipients may I send to at once?

To reduce the possibility of your messages being marked as spam, we limit the number of recipients to 200 per message.

In your Control Panel
Click on the name of your Hosting Plan (typically Exchange Hosting, SharePoint Hosting, etc)
Click Hosted Organizations

Click your Domain Name
Click Contacts

Click Create New Contact

Choose your Display Name for the new Contact

Choose your Email Address for the new Contact

Click Create Contact and Save Changes

Exchange Hosting - How To Add a Delegate and Set Permissions

How To Add a Delegate and Set Permissions

Add a Delegate
To add a delegate in Outlook 2003/2007, do the following:

Click Tools > Options....
Click the Delegates tab.
Click Add....
Search for the person you want to make your delegate.
Add the person to the Add box at the bottom of the window. Then click OK.

How To Add Email Alias

In your Control Panel
After you have logged in, click on Exchange Hosting Service or the applicable name of your hosting plan
Next, click on “Hosted Organizations” located in the Hosting Space Menu
Choose your Organization Name (this should already be setup for you, just click it)
Click Mailboxes
Click your mailbox, then go to the Email Addresses tab
Add the secondary addresses
Save changes

How To Change Your Mailbox Password

Log into Outlook Web Access at http://webmail.myhostedsolution.com
Select the Options button in the upper right.
Select Change Password from the left pane.
Enter your current password, a new password and confirm the new password.
Select Save.

How To Clear The Outlook Name Cache

Outlook maintains a "nickname" list that is used by both the automatic name checking and the AutoCompletion features. The nickname list is automatically compiled as you address email messages. If the nickname cache becomes corrupt, Outlook may not be able to identify recipients, may offer incorrect recipients, may send to an incorrect or old email address, or may send the message to the wrong person.

Remove An Outlook Name Cache Entry
1. Open Outlook
2. Open a new message window; go to the File menu and choose New - Mail Message.
3. Type one or more letters of the recipient name or address; this will show memorized (cached) entries in a drop-down list. Use the arrow keys on your keyboard to select the entry to be deleted. With the entry highlighted, press the DEL or DELETE key or your keyboard.

This removes the entry from your autocompletion cache.

In your Control Panel
Click on the name of your Hosting Plan (typically Exchange Hosting, SharePoint Hosting, etc)
Click Hosted Organizations

Click your Domain Name

Click Distribution List

Click Create New Distribution List

Enter your Display Name for the new distribution list

Enter your Email Address for the new distribution list

Click Create Distribution List

Click on the Add button to add any Mailboxes, Contacts, or other Distribution Lists that should receive email at this address

Click Save Changes

Go to the Mail Flow Settings Tab

Uncheck ‘Require that all Senders are Authenticated’

Click Save Changes

Exchange Hosting - How to create a Distrubution list for use with Outlook's "FROM" field

To create your Distrubution list with Send as Permission:
In your Control Panel
Click Exchange Hosting Service
Click Hosted Organizations
Click your domain name
Click Distribution Lists
Click Create Distrubution list
Click the "Mail Flow" tab uncheck "require that all senders are authenticated", save changes
Click the "Permissions" Tab and add needed user accounts.
Save changes

To receive email for this distribution list you will need to add the user as a member.
In your Control Panel
Click Exchange Hosting Service
Click Hosted Organizations
Click your domain name
Click Distribution Lists
Add Member
Save changes

How to Setup an Alias, Additional Email Address, or Change Addresses

In your Control Panel
Click on the name of your Hosting Plan (typically Exchange Hosting, SharePoint Hosting, etc)
Click Hosted Organizations
Click your domain name
Click Mailboxes
Select your Mailbox
Select the Email Addresses tab

Adding Addresses
Enter the new Email Address and select the appropriate domain
You may use your own domain or the built-in domain

Changing Your Primary Address
Select the new Email Address and choose Set As Primary
This will also change your username for Outlook and Outlook Web Access

How to Share a Folder in Outlook

1. To share an e-mail folder, in the Navigation Pane (Navigation Pane: The column on the left side of the Outlook window that includes panes such as Shortcuts or Mail and the shortcuts or folders within each pane. Click a folder to show the items in the folder.), click Mail.
2. Right-click Mailbox - your name, and then click Sharing.
3. Click Add.
4. Select the other person that you want to give permissions to, and then click Add.
5. Select the person's name in the list, and then for Permission Level, select the permissions level of your choosing.
6. Click OK.
7. Right-click the folder you want to give the other person permissions to view, and then click Sharing.
8. Click Add.
9. Select the other person you want to give permissions to, and then under Add Users, click Add.
10. Select the person's name in the list, and then for Permission Level, select the permissions level of your choosing.

To share a folder that is not directly beneath Mailbox - user name, like the Inbox, Contacts, Calendar, Notes, or Journal folders, you must do the following on each folder that is higher in the folder tree.

1. Right-click the folder, and then click Sharing.
2. Click Add.
3. Select the other user you want to give permissions to, and then under Add Users, click Add.
4. Select the user's name in the list, and then for Permission Level, select the permissions level of your choosing.

Exchange 2007 IMAP Settings

IMAP Settings:
IMAP Server: smtp.myhostedsolution.com
SMTP Server: smtp.myhostedsolution.com
IMAP Port: 993
IMAP requires SSL encryption
SMTP Port: 587
SMTP require TLS encryption

Import, Export, or Backup Mail in Outlook

To export/backup your email (while Outlook is connected to your old hosting provider):
1. In Outlook, click File ->
2. Import and Export ->
3. Export to a File ->
4. Next ->
5. Select Personal Folder File (.pst) ->
6. Next ->
7. Highlight Mailbox-Your Name*
8. Check the box: Include Subfolders**
9. Next ->
10. Save Exported File as: Select the Desktop as your Location and File Name of Export.pst
11. Replace Duplicates with Items Exported
12. Finish

To import your old mail into your new mailbox (while connected to your new IT Solutions Now mailbox):
1. Open Outlook
2. File | Import and export
3. Select "Import from another program or file", click Next
4. Select "Personal Folder File (.pst)", click Next
5. Select the PST file from your Desktop (see above) and click Next.
6. Under Select the folder to import from, ensure that Personal Folders is selected, Include Folders is checked on, Import items into the same folder in: should be selected, and Mailbox - Your Name should be selected from the dropdown below.
7. Leave the default selection and click Finish. The import process will start and may take a few moments depending on the amount of data to be imported.
8. Once the import has completed (could from several minutes to hours), click on Send/Receive.
9. The Send/Receive must be fully completed before all messages, contacts, calendars will appear in Outlook Web Access.

iPhone Activesync Configuration

* Activesync configuration on an iPhone requires 2.0 update

New phone or upgraded phone:
Select mail icon
Select Microsoft Exchange
Enter: email address, domain - leave field empty, username is email address, password
Select next – Iphone will attempt to verify settings, accept any warnings
Enter: server name – mail.myhostedsolution.com, next
At prompt to verify sync of mail, contacts, calendar – verify items are checked and select Save

If there is already an account on phone
Select Settings, Mail, Contacts, Calendars, Add Account
Select Microsoft Exchange
Enter: email address, domain - leave field empty, username is email address, password
Select next – Iphone will attempt to verify Exchange settings, accept any warnings
Enter: server name – mail.myhostedsolution.com, next
At prompt to verify sync of mail, contacts, calendar – verify items are checked and select Save

iPhone IMAP Configure for Exchange 2007

On the iPhone, select Settings.
Select Mail
Select Add an account, Other
Select Exchange
Enter the User name
In the Address box, enter the email address.

Incoming Mail Server
Host Name: mail.myhostedsolution.com
Username: your email address
Password: your email password

Outgoing Mail Server
Host Name: mail.myhostedsolution.com:587
Username: your email address
Password: your email password

Exit the Settings on the Iphone

MX Records

In order for IT Solutions Now Exchange 2007 servers to accept mail for your domain, you will need to point your MX records to:

smtp01.netplexity.net (priority 10)

smtp02.netplexity.net (priority 20)

Opening Additional Mailboxes in Outlook

To open an additional mailbox:

1. Click Tools | Email Accounts.
2. Select View or change existing e-mail accounts and click on Next.
3. Ensure that Microsoft Exchange Server is selected and click on Change.
4. Click on More Settings.
5. Select the Advanced tab and then click on Add.
6. Enter the name of the additional mailbox into the Add mailbox field and click on OK. The additional mailbox has now been added.
7. Click on OK.
8. Click on Next.
9. Click on Finish. The additional mailbox has now been added to the Navigation Pane.

Before you will be able to view the mailbox in Outlook, you must ensure that you have Full Access to the Mailbox.

How to import Outlook Express Mail and Contacts into Exchange 2007

1. From the Outlook 2007 File menu, select Import and Export
2. Select Import Internet Mail and Addresses and select Next
3. Click Outlook Express.
4. Select Import Mail checkbox and the Import Address Book checkbox and Next
5. Select appropriate Duplicate option and select Finish.

Exchange 2007 POP3 Mail Settings

POP3 Server: smtp.myhostedsolution.com
SMTP Server: smtp.myhostedsolution.com
POP3 Port: 995
POP3 requires SSL encryption
SMTP Port: 587
SMTP requires TLS encryption

Remove the Authoritative Feature for your Domain

In your Control Panel
Click on the name of your Hosting Plan (typically Exchange Hosting, SharePoint Hosting, etc)
Click Hosted Organizations
Click your domain name
Click Domain Names
Select the built-in domain as the Default Domain, then click "Set Default Domain"
(the built-in domain is typically in the form of: domain.myhostedsolution.net)
Click the red X next to your domain.
It may take up to 5 minutes for this setting to take effect.

Require that all senders are authenticated

This option is available in the Control Panel on the Mail Flow Settings tab of a Mailbox or a Distribution List.

If you configure a mailbox or distribution list to require that all senders are authenticated, any messages from senders that do not have valid logon credentials in your organization will be rejected. By default, only new distribution lists are configured to require all senders to be authenticated.

Use this restriction to specify that recipients receive messages only from internal senders that have been successfully authenticated. For example, to prevent messages that originate outside of your Exchange organization from being delivered to distribution groups that are used for internal communications, you can configure these groups to require sender authentication.

Notes: If you are trying to receive messages from senders outside of your organization, you must unselect this feature.

Outlook Send/Receive Hanging

If Outlook is locking up or the Send/Receive is not completing, this may be due to the Offline Address book may not completing its download.

From Outlook, do the following:
Click on Tools, Send/Receive, Download Address Book

If you receive an error, reboot then try to do the following:
Start, All Programs, Accessories, Command Prompt
Type: ping autodiscover.yourdomainnamehere.com (where yourdomainnamehere.com is your hosted exchange domain)

It should say:
Pinging autodiscover.myhostedsolution.com [66.129.95.126]
Request timed out.

If you see the above, open Outlook and try to download the Offline Address Book again

Setup a Palm Treo with Exchange 2007

This information applies to the Palm Treo 650p and Palm Treo 700p.

1. On the Treo device, locate “All Applications” and select the “VersaMail” icon (Note, on the Treo 700p, the icon is “Email”, not “VersaMail”).

2.  If this is the first time VersaMail has been set up on this device, you can skip to step 4, otherwise, select the “Menu” key on the Treo, then select “Accounts” then “Account Setup”.

3. Select “New”.

4. In the “Account Name:” box, type “Exchange” or another name of your choosing – this will appear in VersaMail to identify this particular e-mail server. In the “Mail Service:” pull-down menu, select “Exchange ActiveSync” then select “Next”.

5.  In the “Email Address:” field, type your email address. 
     In the “Mail Server:” field, type exactly:    mail.myhostedsolution.com
     then select “Next”.

6.  In the “Username:” field, type in your username (this is typically your email address.
     Select the “Unassigned” box under “Password”, then type your Password in the text box, select “OK”
          (notice that the Password box shows “Assigned” at this point). Select Next.

7.  VersaMail is now set up to synchronize e-mail and calendar items to the central Exchange server. Select “Done”.

8.  You may receive a warning that indicates that all calendar data on the Treo device will be replaced by data stored in your Exchange calendar.

9.  Select “Yes”.

How do I setup MacMail for my Exchange Hosted service?
Using MacMail for Exchange services

1. From the mail menu select Preferences.
2. At the top select Accounts
3. From the lower left select the + button to add an account.

4.
General Information:
   Account Type: Exchange
   Account Description: Any Description
   Full Name: Enter Any name You prefer
   Email Address: Enter your full email address in email address.

Continue

5.
Incomming Mail Server
   Incomming Mail Server: smtp.myhostedsolution.com
   Username: Enter your full email address in email address
   Password:
   Outlook Web Access Server:smtp.myhostedsolution.com

Continue

6.
Outgoing Mail Server:
   Outgoing Mail server: mail.myhostedsolution.com
  Use Authentication: Checked
   User Name:  Enter netplexity\thisismyusername as the username.
                         The username is listed on the "Advanced" tab of the Mailbox in your online Control Panel, in the format NETPLEXITY\thisismyusername
   Password :

Continue
   This may error "Trying to log into the SMTP server". Click Continue again

Outgoing Mail Security
   Use Secure Socket Layer (SSL): Checked
  Authentication: Password

Continue

7.
Continue

8.
Done

How do I setup Snowleopard mail for Exchange?

If there is no previous email account on the computer:
1. Select the Mail icon.
2. Enter Full Name, email address and password and select Continue.
3. When prompted to Verify Certificate, select Connect
4. On the Account summary screen, select to setup Address Book contacts and iCal calendars and select Create

If there is a previous email account on the computer:
1. Select the Mail icon.
2. Select File, Add Account
3. Enter Full Name, email address and password and select Continue.
4. When prompted to Verify Certificate, select Connect
5. On the Account summary screen, select to setup Address Book contacts and iCal calendars and select Create.
The previous mail account can be removed by selecting the Mail menu, Preferences, Accounts, highlight the account to be removed and select the - sign in the lower left.

SPF Configuration for Exchange Hosting

Due to the fact that a significant majority of SPAM comes from forged addresses, a new Sender Policy Framework (SPF) standard is being implemented by a number of ISPs and mail hosts, including several major providers (Hotmail, Yahoo, AOL, etc). Those providers have begun to require SPF to allow mail through their networks. Mail systems will need SPF records for their domains if they want their mail to be accepted by those providers.

No action is required on your part as long as you host DNS is hosted by this provider and you do not use any other mail servers to send mail from your domain.

To create an SPF record, create a TXT record on your DNS server with one of the following:

If you ONLY use this provider as your mail servers:
v=spf1 mx ip4:216.134.213.64/28 ip4:66.129.85.128/27 ip4:66.129.95.112/28 ip4:216.26.142.96/28 -all

If you use this provider AND other mail servers:
Use the SPF Wizard and include the mail servers (smtp01.netplexity.net, smtp02.netplexity.net), the subnets (216.134.213.64/28, 66.129.85.128/27, 66.129.95.112/28, 216.26.142.96/28), and any other servers you may use.

How To Configure Your Account For A Split Domain

A split domain is when 1 domain is hosted on multiple servers (for example a POP3/IMAP server and an Exchange server).  We do not recommend this configuration, but it will be functional.

1.  Configure the MX records for the domain to point to the POP3/IMAP server only.  
2.  Configure the Autodiscover record as described in our KB (here).
3.  Configure a secondary email address on each Exchange mailbox using the built-in domain, as described in our KB (here).
4.  Configure the appropriate mailboxes on the POP3/IMAP server to forward messages to the secondary email addresses configured in step 3.
5.  Remove the authoritative feature for your domain in Exchange as described in our KB (here).

View Exchange Public Folders in Outlook

1. On the left most pane in Outlook, near the bottom below Calendar, Contacts, etc., click on the button for Folder List.
2. Scroll down the left pane and expand the Public Folders.
Exchange 2007 Public Folders are only available for viewing via the Microsoft Outlook fat client.

an alternate method would be:

1. From the Go Menu, select Folder List
2. In the Folders list, click the plus(+) sign or arrow next to Public Folders.
3. Expand your public folders until you find the folder you are looking for.

What is the maximum message size?

The maximum message size is 50MB.

Our HelpDesk Does Not Support Beta Software

You will need to enter a Username and Password to authenticate to the Exchange Server. The Username needed for Windows 7 in the Username and Password screen is different from that used with XP and Vista
** The username is listed on the Advanced tab of the Mailbox in your online Control Panel, in the format "NETPLEXITY\thisismyusername"

In your Online Control Panel
Click Exchange Hosting Service
Click Hosted Organizations
Click your domain name
Click Mailboxes
Click on the user
Click Advanced Tab

How To Add a User

In your Control Panel
Click on the name of your Hosting Plan (typically Exchange Hosting, SharePoint Hosting, etc)
Click Hosted Organizations

Click your Domain Name
Click Users

Click Create New User

Choose your Display Name for the new User

Choose your Email Address for the new User and enter Password

Click Create User and Save Changes