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Customer Care Escalation

Escalation Level Name Title Work Phone Cell Phone
Level 1 Supervisor On call Supervisor 24X7 585-697-2564 N/A
Level 2 Escalation Supervisor Escalation Supervisor 585-697-2493 N/A
Level 3 Jo Cole Supervisor 256-256-1974 256-572-5393
Level 4 Tom Leary Customer Care Manager 781-362-5252 508-326-6516
Level 5 Dan Springston Director 256-382-2164 585-402-1319 


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